You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Manage Your Account. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Phone. Plug the cables into the Hub. I've had a quickstart and they sent it but there is no previous virgin connection. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Forum Team (Retired) 204 Views. Usually it's just customizing your wifi name. Stay safe online. I have had a look into your. Tuning in. . Stay safe online. VM BB TV Landline. 11-11-2022 12:53 - edited 11-11-2022 12:58. Explain what needs to be done and book an engineer visit. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I presume. Explain what needs to be done and book an engineer visit. Manage Your Account. They will charge £99 for a relocation. AnthonyRaw1986. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. both appear. If you can get Quickstart, you can choose one of two delivery options. The new ones are just screws, the old style Telewest ones are like star shaped head. However, I do not have any of the specified wall sockets available. Sorry to hear you have been having issues with your self-installation. Only an aerial cable (pictured below) connected to a box outside my flat. I need an engineer. 0 Kudos. It is likely you will be waiting a few days. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. That would indicate the base station and the handsets are in communication with each other. Need a Virgin Media Wall Socket Go to solution. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Broadband and phone deals. No wall socket. However, there is no Virgin Media Wall socket in my house. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Manage Your Account. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. signed up and was given the option of self installation. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). charleykate10. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Why have I been allowed to take out a self home kit if it is - 4868899. Plug into the wall socket. Back a step. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. on 07-09-2022 19:28. You'll have to cut the cable and seal the hole up. 0. . The top “capped” one is marked FM & has been disused since cable went digital. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. There is not a simple wall socket, but instead things seem a bit more complicated. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Switched. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. The wall box may be branded with the logos of an old cable TV company (not VM). We have the quickstart pack but sadly cannot get broadband set up and working. If it’s damaged or not working correctly, it could be causing. Learn more. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Customer since 1993. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. Hi I have ordered a quick start kit and don't have a virgin media wall socket. 14-08-2023 16:02 - edited 14-08-2023 16:05. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Alternatively, you can use any coaxial cable with an F connector. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. This promotion means you won’t pay the usual setup fee of £35. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Some properties do not have a wall socket, only a cable. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. on 04-02-2023 11:17. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . If you haven't set it up in the past, Netgear might have a setup you have to go through. You're going to need… the Hub. I'm a Very Insightful Person, I'm here to share knowledge. Thank you. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Options. Account - Mobile. There are multiple different branded wall boxes inside our flat but none. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Push the white cable (from the old Hub) into the back of the new Hub. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. on 05-09-2023 20:36. Thankfully, it's very easy to tell whether your. on 31-12-2021 10:47. on 12-01-2023 21:04. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. What you want is a telephone line extension from the hub to where you want the phone base unit located. I got a self setup broadband kit but have no Virgin media wall plug. charleykate10. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Browse Virgin Media Virgin Media. Also there will be an external, often brown, omnibox. 19-01-2023. Connect the Hub’s power cable with the blue tab. If your not a virgin media customer then nothing. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Explain what needs to be done and book an engineer visit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Source: current tech for VM :) P. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I have gone through several videos and found that there should be wall socket inside your home. a week ago. Really basic information. Options. The large Eurobell wall box is where you would connect. Follow the instructions on screen to finish your setup. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Trouble shooter. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Legend Options. if not a technician will install one. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. How To A Smartphone Without Letting My Pas Know Quora. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Is there likey to be any problem with this, such as degraded of weaker quality or speed. . #2. Can someone please help me! Thank you, Tom. New Install Assistance. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. But I have actually managed to get through to the technical team over chat. . I just got Virgin Media kit and read all information carefully and checked - 5200805. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. It is actually a VM box but a very old one, even though it was still in use just over a month ago. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Virgin Media Wall Socket Example 2. Account - Cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. If however the socket itself has been removed you will need assistance. Broadband Deals. The first wall socket is in the lounge and that's where the Virgin Media hub is too. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. i received an installation kit for my broadband but my property. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. You should see a cable going through the wall and if you trace this inside, you should get the cable. We've taken the front of the box off and inside there is an isolator but nothing else. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. VM don't use fibre inside the property. Push the white cable with the black label into the Hub. Broadband Deals. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Select the correct HDMI input for your box. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. on 15-11-2022 18:53. Thanks . Virgin Media; My Virgin Media;. Problem solved? Click to. Options. When you place your order, we'll let you know. 29-12-2022 20:58 - edited 29-12-2022 21:00. We recently applied for a virgin package of tv, phone and broadband. Tudor. Virgin Media Wall Socket. Tudor. Wall Socket. 1 ACCEPTED SOLUTION. I wanted. Save £105. However, I do not have any of the specified wall sockets available. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. . We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Dave. Back a step. 2 weeks ago - last edited 2 weeks ago. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Security matters. No, the ethernet cable is for a wired device if you have one. Virgin will not remove them. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Sorry man. Options. Your "loss of signal" point is a good one. 7; 0; 0; CoachDanny. Other times you will find an unbranded connection point on the wall. Chatter and natter. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. First picture is telephone socket which is now not used. It should be free of charge. on 27-01-2023 17:22. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Kit arrived today…no wall box so unable to install. When ordered it didn't say anything about needing a VM wall socket. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Some cordless systems have a paging function (often controlled from a button on the base station). I was told when purchasing the broadband package that fibre was available here. You can also check for a loose cable as not all properties have a socket. My order is p. VM BB TV Landline. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I don't work for Virgin Media. The only wall boxes are old NTL boxes with TV and FM connections. Unfortunately I am struggling to work out where to plug the cable from the Hub. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. VM BB TV Landline. Hi team. Plug into the Hub. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. When you 'page' the handsets, all of the cordless handsets should ring. Customer since 1993. We can understand this is not ideal as a new customer and we want to best help. Called 0800 052 1734 as well as 0800 953 9500. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. on 21-08-2023 20:36. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would love to help you get your service installed. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Could I get someone to come - 5400021. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tuning in. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Security. A Ti-Vo was installed in one of the upstairs bedrooms. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. In response to Jonny-M. There should be a wall mounted box somewhere inside that has an F socket on it. on 28-10-2022 17:29. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Step 2. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 23-10-2022 13:36. on 18-05-2022 19:55. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). You need to go outside and locate the brown or grey omnibox on the wall. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. Browse Virgin Media Virgin Media Community. These do not work. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Manage Your Account. The phone number doesn't connect you. Account - Mobile. If digging / drilling / new external & internal cables are required the. When I proceeded to set up my Hub 3 I quickly realised that. Options. You will only have been sent a QuickStart pack if the premises previously had VM. We have tried plugging it into the only box we found it would fit but no luck. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Virgin Media don’t do any Fibre connections to inside the house. My Virgin Media App. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The new ones are just screws, the old style Telewest ones are like star shaped head. The wall socket I have within my home does not appear to be working. Call the Pre-installation and delivery team on 0800 052 1734. 5K. All the wall. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. “. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I have taken a look on our side and it looks as though you have spoken with the team regarding this. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. But what I can't figure out based on the research so. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. There should be a screw F socket on the bottom where the cable is now just pushed onto. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. We would like to show you a description here but the site won’t allow us. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Account - Mobile. Tudor. Hi mariz2198, thanks for posting and welcome to our community. Subscribe to this message's RSS feed. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. There is no way I can insert the isolator cable into the - 5223924. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have checked outside and there is a brown box shared with the neighbour. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. 1 ACCEPTED SOLUTION. We all know and love the internet and TV services that can enter our homes through entry points. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. #2. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. The cables from the external box lead to a Bt open reach socket and a blank socket. Unscrew the white cable with the black collar. Virgin Media; My Virgin Media; Shop;. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Please help. Virgin Media Quickstart set up. Make sure that all of the cables are plugged in securely and that there are no loose connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. Stay safe online. 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Joining in In response to Adduxi. Tudor. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Adduxi. Options.